Connectivity is Key For Productivity

In today’s environment, your workforce needs to be connected no matter where they are and at all times. Whether you’re looking to deploy or expand VoIP solutions, improve the quality or capacity of your communications networks, or manage and consolidate everything into one streamlined unified communications system, we offer the expertise to help you identify and implement the right communication solution to fit your needs, overall ensuring business continuity, reducing complexity, and enabling mobility for your organization.

ComuTech is proud to partner with one of the global leaders in business communications, 3CX Communications System to provide our clients with a cost-effective, highly scalable, NexGen communication and collaboration solution that provides users with all the benefits of a traditional telephone system, plus an extensive set of rich collaboration features.

3CX Communications System streamlines your communications and delivers high standards of reliability and security.

On-Premise Phone System

Choosing a phone system for your business requires careful consideration. You want it to serve your business well, now and into the future. Whether a large enterprise or small business, your phone system also needs to scale with you, without breaking the bank in the process. 3CX is an open-platform office phone system that runs on-premise on Windows or Linux, with the option to migrate to the cloud with a simple backup and restore. Save money and deploy on an existing server or opt for a low-cost mini PC appliance. Build your 3CX solution with your choice of IP phones and SIP trunks. Get a complete omnichannel business phone system whilst eliminating the cost and management headaches of outdated, proprietary systems. Offer a true remote working experience to any employee with an internet connection, and see productivity increase with advanced call center features, video conferencing, and more.

Affordable, flexible solution

No per extension licensing, unlimited extensions.
Keep control of your phone lines and save on call costs.
Plug & play with IP phones, gateways & SIP trunks.
Web conferencing, mobile apps, live chat included – no add-ons!

Effortless user & system management

Easy user management. Save countless hours of work.
Add new staff, set up voicemail, and update users in minutes.
Use your office extension number on your smartphone.
Remotely manage the system and users from anywhere.

Hosted PBX

Jumpstart your communications with a hosted PBX that lets you keep control. Unlike most hosted PBX solutions, that leave you with a hefty bill and loss of control and flexibility, we do things differently. Host with us and we’ll take care of updates and monitoring while you run your dedicated communication system with maximum flexibility. We’ve also made it easy to migrate, so you can move your virtual PBX to a private cloud or on-premise any time you want. Bring your SIP trunk, keep control of your phone numbers and save! What’s more, our hosted PBX rings in at just a fraction of the price of comparable VoIP solutions, with more benefits. 3CX’s cloud PBX also includes integrated video conferencing software, mobile apps for iOS and Android, website live chat, Facebook messaging integration, and much more.

Zero hassle, save time

No per extension licensing, unlimited extensions.
Keep control of your phone lines and save on call costs.
Plug & play with IP phones, gateways & SIP trunks.
Web conferencing, mobile apps, live chat included – no add-ons!

Zero Admin

No per extension licensing, unlimited extensions.
Save thousands on phone calls with your choice of SIP trunk.
3CX hosted: Free hosting for 1st Year on all licenses.
Save up to 80% on your phone bill by switching to 3CX.

Know Who's Calling. CRM Integration

Know exactly who is calling before you pick up the phone: integrate your CRM software or helpdesk system with 3CX. Have the customer record open and ready, and see when they called last, who they spoke to and what it was about. Save your agents time and IMPRESS your clients with customer service records that make handling issues more efficient. You will have happier customers and happier agents, as they are able to handle more calls and make more sales! The integration also allows you to call directly from your CRM system. Click on a number to initiate a call, and log and journal the call at the same time. Incoming calls from new numbers allow you to create new customer records automatically. Work seamlessly across both apps, making and receiving calls without ever leaving the interface of your customer relationship management software!

Know who is calling

Matches caller ID to a record in your CRM.
Creates a new customer record for new numbers.
Logs calls to the customer record so you can see call history.
Impress customers and save your staff tedious searching time.
Route calls based on customer number or custom question.

Empower your sales force and agents

Launch calls in a single click right from your CRM.
Save agents time by automatically popping up customer records.
Automatic call journaling removes tedious manual call entries.
Build custom call flows to automate questions and workflows.
Supports popular CRM and helpdesks.

Remote Work with 3CX Apps

Covid-19 caught many businesses unprepared for remote work. Employees had to quickly adapt by using their personal messaging apps to communicate. It works to an extent, but personal information (status, phone number, etc) is disclosed and you are unable to record and log calls. 3CX was built for mobility, with remote work apps that offer secured communication for the whole team. With the iOS and Android applications, business communication is no longer tied to the office building. Take your extension with you anywhere and work on the go. Reply to business SMS, Facebook, and website messages, make and receive calls, chat with co-workers, start a video call on the fly and ensure your customers are satisfied even if you’re working remotely. With 3CX your remote teams retain productivity and stay connected at all times to colleagues and customers.

Remote-enable your customer service team

Use apps to respond to queries from live chat, Facebook & SMS.
Easily transfer customers to appropriate departments.
Extend availability to VIP customers out of office hours.
Secured connection ensures privacy and protection.

Easy to configure and manage

Configure remotely via QR code. No hassle setup.
Easy to deploy and manage. No training is required.
SIP forking – use the 3CX app and desk phone simultaneously.
Intelligent connection for seamless switching between networks.

Take Calls From your Browser

Wouldn’t it be great if you could handle your calls, check colleagues’ status, and answer messages and video calls, all from one central location? With the 3CX Web Client / Windows Desktop App you can do all of this and more. Simple for remote workers to use at home or on the road, and easy to manage, greatly reducing admin headaches. You can make and receive calls directly from your browser without the need to open the web client. Effortlessly launch calls to numbers that are displayed on web pages and CRM systems directly from the window you are working in, such as MS 365, Salesforce, and more! Users can log in from anywhere with their 3CX credentials or Google or MS 365 accounts, and make and receive calls with a single click. Make remote work easy and productive, and keep your team connected, always.

Easy to use, easy to manage

Plugin free – runs on every operating system on popular browsers.
Server-side integration with CRM / Accounting apps.
Straightforward & easy to use – minimize helpdesk queries.
Get the Windows Desktop App for a more native experience.

Click2Call from CRMs and Websites

Identifies numbers on the Web / CRM formatted with tel: or call to.
No need to switch between apps or leave the preferred workspace.
Simply click the contact – no manual dial or copy/paste.
Save time – automate the tedious task of initiating multiple calls.

Integrated, Free Video Conferencing

Imagine enterprise-level video conferencing software that’s secure, easy to use, and free. 3CX is a complete communications solution for businesses that offer integrated video calling. This means you don’t need to use separate apps for video. If you’re in a call, a single click invites participants to switch to video – no forward planning is needed! You can join scheduled and ad-hoc meetings directly from your browser without installing any plugins. Schedule a meeting in seconds and invite participants through your preferred calendar or easily share your meeting room from your own unique URL. Encourage participation and teamwork with advanced features that allow you to view & control remote screens, share documents, present on a whiteboard, chat and create polls. Connect, meet and collaborate with 3CX video conferencing software – no extra cost, no time restrictions, and no user limits!

Advanced collaboration features

Share your screen for presentations & online classrooms.
Liven up information with an on-screen whiteboard.
Interactive meetings using document sharing, chat & polling.
Hands-on troubleshooting & training with remote screen control.
High-quality (HD), real-time video ensured by WebRTC.
Attendees join in a browser. No app or account is required.

Professional video meeting solution

Secure meetings and data controlled by you.
Easily manage participants and meeting settings.
Can cater for up to 250 participants.
Schedule conferences in seconds and automatically add them to the calendar.
No time limit on meeting duration, even on the free trial.
Use anywhere on any device; mobile or web browser.

Live Chat Solution. Unlimited Agents

Statistics show more than half of all customers prefer to chat with someone in real-time! Installing a live chat solution on your website will not only improve customer satisfaction but will also increase your lead conversions. But what if a query becomes too hard to handle over chat? Enter 3CX Live Chat. By integrating live chat with our phone system, website visitors can chat with agents in real-time and can switch to a live call or video call in a single click – with no dialing of phone numbers. That same agent can answer immediately from their 3CX Web Client, Windows Desktop App, or mobile app. What’s more, you get to keep all your communication on one platform, including chats coming through your business Facebook page and business SMS. Watch conversion rates and customer satisfaction skyrocket. Save on admin time and monthly software subscriptions!

Turn visitors into conversations

Give visitors real-time advice as they browse your products/services.
Convert those new visitors into new leads in your CRM.
Customize chat greeting according to business working hours.
Evaluate agents’ performance with chat ratings and reports.
Visitors can go from chat to voice or video call with one click.
Calls go via the browser – free for the customer and you.

One system for live chat, calls, messages

Avoid administering and learning a separate live chat system.
Available for WordPress, Drupal, Joomla, Wix & Weebly.
Includes Facebook & SMS messaging integration.
Identify existing customers and bring up their contact records.
Interface allows queue-based group handling of chats.
Tickets can be assigned to the first user that responds to the chat.

Integrated Call Centre

Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for providing an efficient customer experience – more sales, happy customers, and better reviews! Communication is no longer the domain of expensive old-style office phone systems. 3CX integrates call center software features that help you satisfy the most demanding of customers. What’s more, 3CX’s CRM integration and call workflow eliminate tedious and time-intensive tasks for your agents allowing them to focus on what’s important. Whether you opt for an on-premise or cloud solution, you can easily connect on-site and virtual customer service teams. Increase customer satisfaction with localized support and time zones, and benefit from a global workforce that’s always connected.

Call queues – don’t miss that call

Call queues to individuals or groups. Guarantee no calls are missed.
Advanced queue strategies such as Round Robin & Hunt by 3s.
Agents can answer calls from anywhere – at the office or remote.
Call back option as overflow during busy times.
See longest wait time and abandoned calls.
Switchboard/wallboard for real-time monitoring of queues.

Call recording and staff training

Record calls for legal and quality monitoring purposes.
Train agents during a live call with Listen in and Whisper.
Use Barge in to take over when needed.
Ticket responses can be monitored centrally.
Check agent performance with the built-in reports.
Get reports on SLA and call-back statistics.

Microsoft 365 Integration

Does your company use Microsoft 365? Then 3CX is the ideal phone system for you as you can easily connect 3CX to Microsoft 365 and get the best of both worlds! Users can work seamlessly across both apps, managing contacts and streamlining tasks to increase efficiency and delight customers. The simple integration can be completed in minutes and takes the pressure off administrators. Automatic extension creation enhances productivity and makes tedious tasks more bearable while SSO authentication allows your Microsoft 365 users to login in with a single click. No more searching for lost passwords! You can even launch calls directly from the Microsoft 365 interface with the 3CX Windows Desktop App and Click2Call functionality. Employees can work from the Microsoft 365 interface and apps and never miss an important call or message!

Launch calls from Microsoft 365

Make & receive calls without ever leaving Microsoft 365.
Automatically sync your personal contacts.
Manage all contacts across apps in Microsoft 365.
Simply click on a contact to wake up the dialer.
Incoming pop-ups ensure you never miss a call or chat.
Works flawlessly with MS365 to match incoming caller IDs.

Easy 3CX admin from 365

Automatically create new extensions from Microsoft 365.
Easy tracking in “Azure AD” group in 3CX Management Console.
Customize how extension numbers are created.
Import extensions from Microsoft 365 for easy setup.

Manage Facebook Messages From 3CX

You know that feature on your Facebook business page – “usually responds in …”? When that says something like “3 days”, having a Facebook page can hurt your business more than it helps. With 3CX Facebook and live chat integration, you can save time, increase customer satisfaction, and boost conversions. Connecting with your customers is easy; messages are delivered immediately to the web client and smartphone apps, so agents can answer, transfer and resolve customer queries from the same platform they use for all other communication. 3CX’s Facebook integration means that there’s no need to give multiple agents access to your all-important Facebook page. Simply complete the integration with your Facebook account, assign incoming chats to a specific queue, and your agents will be able to respond as they would a live chat. Without ever opening the Facebook app or being granted admin permissions.

One solution for messages, calls, video

Assist customers across multiple channels from one interface.
No need to switch between apps – save on agent’s time.
Facebook messages are tracked & archived centrally.
No need for multiple FB admins – add unlimited users to the queue.
Answer new Facebook leads faster.
Transfer chats to qualified team members.
Strengthen your brand with improved response times.

Auto-assign Facebook messages to a group

Queue-based group handling of messages.
Tickets can be assigned to the first user that responds.
Ensure proper response priority. Integrate into SLA policies.
Reports give you insights into reply times & messaging performance.
Communicate via a channel that’s convenient for the customer.
Use CRM integration to track history & increase conversions.
Identify customers and personalize the response.

Send Business Text Messages

Do your employees still use consumer apps to send and receive business SMS messages? Are they giving out WhatsApp and personal contact information to chat with colleagues and customers? Not only is this very personal, unmonitored, and unlogged, but it is also unprofessional. With the 3CX mobile apps for iOS and Android, users can send and receive instant text messages with a designated business phone number, without giving out their personal mobile number. Incoming text messages can be assigned to queues so there’s no relying on a single agent to respond. This means that no message goes unanswered, even if an agent is out of the office or on holiday – response rates will increase as will your customer service satisfaction! Answer incoming messages, send out appointment reminders and use SMS marketing to boost business and drive customer engagement.

Send SMS from your business number

Send and receive SMS / MMS from the web & smartphone apps.
Route incoming text messages directly to queues, not individuals.
Send promotional texts with the latest offers & deals.
One-way SMS with alphanumeric sender ID for notifications.

Keep your personal mobile number private

Message customers through business text, not personal apps.
Send text messages, links, and more at no additional cost.
BYOD but text using a corporate number.
Simple to use. Save money on 3rd party services.